Terms and conditions

Payment

We accept major payment methods including JCB and AMEX and Bank remittance.

Payment by bank remittance is encouraged with a 10% bonus offered on the net amount received.

All prices are in USD for easier conversions. Your card will be charged the EURO equivalent of the amount that appears on our website. Pay attention when comparing our prices. Shipping is free of charge.

We do not charge your credit card automatically when you place your order. You will be billed only after acceptance of your order by our sales team and validation of your billing information, IP address, ISP information from our billing company.

Prices may vary without previous notice.

Legal issues

We ship everywhere. Tobacco related laws differ from a country to another. The client takes on his responsibility the introduction of the cigars to his country.

Our sales and shipment teams must respect the laws of each country. We refuse to ship Cuban products to US addresses. We refuse to ship tobacco products to Germany, Austria, Spain, Italy or France.

You should be 21 years old to buy cigars or tobacco in general. An ID check may be conducted if needed.

Guarantee

We guarantee your satisfaction with our services. We promise to deliver high quality products, cigars or accessories, provide reliable shipping and exceptional service.

After quality controls in Cuba by Habanos, the cigar boxes we send are controlled by our experts in Geneva. We use a special packaging to preserve moisture level and freshness. When you receive your cigars you are recommended to let them rest for 24 hours before tasting them.

If you are unhappy with your cigars (delivery problem, damaged package...) You are welcome to send them back, providing that you keep them in their original packaging proving their origin. You will be offered a box of the same cigars.

Security

All collected information will be treated in a strict confidentiality. You have the right to access all your personal data stored in our database and to request any rectification or deletion of this data.

We use SSL secure to collect any confidential data.

Shipping

Shipping is free for all cigar orders of $150 and more. Orders for less than $150 will carry a shipping/handling charge of $24. Please note, for some larger sized items (Humidors, Jars, etc.), there may be a supplemental shipping charge. Cigars-of-Cuba.com, will contact the client directly for these items to determine the price.

You can check your account for the tracking number and shipment status. Please allow between 3 to 20 working days to receive your cigars from the day your order is successfully charged.

Return policy: 15 days money back guarantee. We guarantee the authenticity and quality of all our products. If you are not satisfied with our products, you can ship them back to our warehouse and get a full refund or replacement for the intact products. Contact us to get a return ID and the exact return address.

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