Terms and conditions

Payment

We accept major payment methods including JCB, AMEX and Bank remittance.

All prices are in USD. Your card will be charged the EURO equivalent of the amount that appears on our website.

We do not charge your credit card automatically when you place your order. You will be billed only after acceptance of your order by our sales team and validation of your billing information, IP address, ISP information from our billing company.

Prices may be adjusted without previous notice.

We reserve the right to refuse any payment and/or to impose a payment method.

Legal issues

We ship everywhere. Tobacco-related laws differ from a country to another. The client takes on responsibility for the introduction of cigars to his country. We are not responsible for declarations, nor tax duties.

Our sales and shipment teams must respect the laws of each country. We do not ship Cuban products to the US. We refuse to ship tobacco products to Germany, Austria, and France.

You should be 21 years old to browse this website and buy cigars or tobacco in general. An ID check may be conducted if needed.

Guarantee

We guarantee your satisfaction with our services. We promise to deliver high-quality products, cigars or accessories.

After quality controls in Cuba by Habanos, the cigar boxes we send are controlled by our experts in Geneva prior to entering our humidor. We check for bugs, mold, plume and broken cigars to ensure top quality is served to our clients and also to protect our stock. We use a specific packaging method to preserve moisture level and freshness. When you receive your cigars you are recommended to let them rest for a couple of days in your humidor before tasting them.

If you are unhappy with your cigars, please let us know.  We will give you instructions on how to send them back, providing that you keep them in their original packaging. You will be offered a box of the same cigars or similar value if that is your wish.

Security

All collected information will be treated in strict confidentiality. You have the right to access all your personal data stored in our database and to request any rectification or deletion of this data.

We use SSL secure to collect any confidential data.

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