Shipping Information

Shipping Fee

Shipping is free on all orders of +$150 and delivery is guaranteed. 

Orders for less than $150 will carry a shipping/handling charge of $24.

Please note, for larger sized items (Humidors, Jars, big packages etc.), there may be supplemental shipping charges. These cases will be dealt with the client directly.

Shipping Time

We ship every day of the week within 24 hours maximum. Orders placed on Friday afternoon will be shipped on Monday, along with orders placed during the weekend.

Normal delivery time should be between 4 to 20 days. BUT...

... Shipping time varies from countries to countries depending on the local postal services. Swiss Postal services are very quick to ship out your package, delays are mostly happening in your country.

Tracking Number

Tracking numbers can be found in your account and in the shipping confirmation email (check your spam folder). Please note that we are not able to provide a tracking number for all countries.

Delays in Delivery

We guarantee delivery.

If you have not received your package after 20 days, we will ask you to wait another 10 days. In most cases, packages appear then due to misrouting.

After 30 days of no-show, we are now able to open an investigation with the Swiss Post to find out what is happening with the packages. If a package cannot be found, we will send a replacement package.

Remember...

It is your responsibility to check for your own countries' customs regulations regarding the importation of our products. We do not ship packages duty-free.

 

Please contact us for further information.

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